faster handling of contacts
A language model and AI assistants for agents and quality controllers: contacts are handled 7 times faster and 46% of projects use AI.
Rostelecom Contact CentreAI Agent Factory · 2025
Churn is visible before the subscriber has gone
The analytics reads the calls and chats of your subscriber service and sorts them by reason.
The retention list arrives by itself
The analytics flags calls with the intent to leave — by the words, not by a tick from the agent. The retention team gets the list with the reason and the recording.
- Direct words: “I will close the number”, “I will move to another operator”
- A comparison with a competitor on price or coverage
- A repeat contact with the same complaint within a week
- Irritation in the voice on top of a refusal
КлиентIntent to leave · Internet · repeat
This is my second call, there is still no internet. If you do not fix it I will move to another operator.
Balance, tariff and settings — with no agent
Balance and payments
The bot answers from your billing data: how much is on the account, when it will be charged, how to top it up.
Tariff and add-ons
What the tariff includes, how to add a bundle, what roaming costs in a given country.
Settings
Mobile internet, call forwarding, replacing a SIM — step by step, by voice or in chat.
An outage: a wave of calls in ten minutes
When a base station goes down, hundreds of identical questions hit the line. The bot takes them on and reports the status: where the fault is and when it will be fixed.
The duty engineer enters the district and an estimated time
The bot works out the subscriber’s district from the number and answers with no queue
The agent only gets the people whose problem is not the outage
An outsourced line against your own criteria
If the subscriber service is outsourced, the analytics checks its calls against the same checklists as your own. The report for the contractor and for you comes from one system.
Case study
Kcell
We will publish the description of the project and the numbers once the client has approved them.
Related case studies
Still have questions?
How many calls a day can the analytics handle?
Processing scales by adding servers and does not run into an architectural limit. We will size the exact configuration during the pilot.
How does the bot know a subscriber’s balance?
Through an API integration with your billing system. The bot identifies the subscriber by the number they are calling from and requests the data during the call.
Does it work with our telephony?
Yes: Asterisk, Avaya, Naumen and others over SIP and MRCPv2. Streaming mode needs access to the call audio in real time.
We will show the map of dissatisfaction on your own calls
Send us a week of recordings. We will return the reasons people call, a list of subscribers who intend to leave, and the things you have not heard yet.
