to sales over the phone
100% of inbound calls against consistent criteria, real-time alerts about fraud, compliance with the sales stages up from 41% to 94%.
Lemana PROSpeech Analytics · 2026
Conversations on the floor are heard just like calls
The badge on the employee records the shift, and the conversations are reviewed by the same analytics that handles the phone lines.
We will show the review on recordings from your own site
What it looks like for the employee
Nothing has to be switched on or started: the badge works by itself and the employee gets on with their job.
Put it on before the shift
The badge clips to clothing and looks like an ordinary name badge. It switches on when taken off the dock.
It works all shift
The charge lasts a working day. The system itself separates a conversation with a visitor from floor noise and staff chatter.
Put it on charge
In the evening the badge goes back on the dock: it charges, and the recordings go into the analytics. In the morning it is ready again.
What the device is
A personal recorder worn on clothing. It captures the employee’s and the visitor’s voice in high quality even in heavy background noise.
- 5 mm
- case thickness
- 35 g
- weight with the clip
- 24 hours
- of continuous recording on a charge
- 16 GB
- of built-in storage
Directional recording
Two microphones and Audio Beamforming pick the voice out of floor noise. Recognition in those conditions stays at 80% or above.
Position sensor
An accelerometer knows whether the badge is being worn. It records only on a person, not in a desk drawer.
Transfer over Wi-Fi
Recordings go into the system during the shift or in the evening, while the badge sits on charge.
A hub for four badges
The dock charges up to four devices, uploads the recordings and shows the state of every badge.
What the system hears on the floor
The same reviews as on calls, except the conversation happens face to face.
Service standard
Greeted the visitor, found out what they needed, stated the terms, said goodbye. Visible for every employee and every site.
Add-on sales
Whether a related product was offered and how it sounded. The phrases of the people who manage it become an example for the rest.
Reasons for walking away
What exactly the visitor said before leaving: too expensive, the size is missing, too long to wait, did not understand the terms.
What was missing
What people ask for that you do not have. The list reaches purchasing instead of staying in the salesperson’s head.
The tone of the conversation
Where the employee argued, interrupted or answered through gritted teeth — and where the visitor left annoyed.
Training on your own conversations
The best dialogues from a site are collected into a set and gone through with newcomers instead of abstract training sessions.
What changes in the work
What changes on the sales floor once conversations with visitors stop being invisible.
More conversations reach a sale: you see at which step staff lose the visitor.
More often you hear an offer of a related product — because whether it was made is checked, not assumed.
Less difference between sites: a strong shift and a weak one stop being a mystery.
A list appears of what visitors ask for and you do not stock. Before, only the salesperson knew.
Staff and recording: how not to break the team
A badge is a sensitive subject. We set it up so that it does not become a reason for dismissals and resentment.
Do not start with listening
For the first few weeks it is enough to note that the badges are being worn. People get used to the device and it stops being an irritant.
A review, not surveillance
Scoring follows a clear checklist that the employee can see. There are no surprises at the team meeting.
Access by role
The chain director sees the sites, the manager sees their own site, the employee sees their own conversations.
Notice to visitors
A notice at the entrance and at the till. We agree the wording together with your lawyer.
We configure how visitors are notified, how staff consent is collected and how long recordings are kept to match the law of Uzbekistan.
Where it works
Anywhere revenue depends on a face-to-face conversation.
- Shops and retail chains
- Restaurants, cafes and coffee shops
- Bank and insurance branches
- Car showrooms and dealerships
- Pharmacies and clinics
- Gyms and service salons
- Hotels and reception desks
- Service centres and drop-off points
What is inside
A shop floor is not a studio: there is music, tills and other people’s conversations all around. That is why the processing differs from the phone.
Two microphones
One picks up the employee, the other the visitor. That is how the conversation is split into lines rather than running as one block.
Directional pickup
Audio Beamforming narrows the recording zone to the person speaking: in a noisy room recognition holds at 80% or above.
Floor noise
Music, hubbub and nearby conversations are separated from speech before recognition.
The start and end of a conversation
The system finds where the conversation with a visitor began and does not cut the shift into blind fragments.
Uzbek and Russian
The same models that review calls. A conversation in either language is recognised the same way.
Related case studies
Frequent questions
How is this different from cameras with microphones?
A camera records a place, a badge records a person. The conversation happens where the employee is standing: by the shelf, at the table, in the fitting room. And the recording quality from clothing is better than from the ceiling across the whole room.
Will staff not resign?
They resign where the badge is introduced out of the blue and people are immediately punished on the strength of the recordings. That is why we advise starting with a settling-in period and an open checklist. This is not a formality: in other rollouts this is exactly where things went wrong.
Do visitors have to be told?
Yes, an information notice is needed. Agree the exact wording with a lawyer: the requirements for recording conversations in a retail space differ from those for the phone.
How many badges are needed?
Usually people start with one or two sites and part of a shift, not with the whole chain. The pilot shows what actually produces results, and it is scaled from there.
Do the recordings come to you?
Not necessarily. As with the other products, the analytics is installed inside your own network: the recordings do not leave the company.
What if people speak Uzbek on the floor?
That is the normal case. Recognition and review work in Uzbek and Russian — the same models as on phone conversations.
A pilot at one site
Let us listen to one of your sites
We will put badges on for a shift, review the conversations and show what can be seen in them. Then you decide whether you need the whole chain.
