of cancelling patients retained
The manual scoring department was closed, every call is scored against a 30-point checklist, and cancellations turn into rescheduled appointments.
The Expert clinic networkSpeech Analytics · Healthcare · 2026
What changed for our clients
Every case study covers the task, the solution and a measurable result. We name the company only with its permission.
Read the case study: The Expert clinic network: 100% of calls instead of 1%, and patients retained
to sales over the phone
100% of inbound calls against consistent criteria, real-time alerts about fraud, compliance with the sales stages up from 41% to 94%.
Lemana PROSpeech Analytics · Retail · 2026
of outbound calls under control
Feedback to agents in real time instead of once a week; trainers work from real calls rather than blanket training.
Renaissance LifeSpeech Analytics · Insurance · 2026
of conversations scored, instead of 3%
Automatic scoring of calls, chats and video meetings, dashboards by agent and by appeal, AI analysis of the reasons people say no.
A101 groupSpeech Analytics · Construction · 2026
of communications under control, instead of 2–5%
Integration with telephony and chats, reports on holds, a ranking of departments against the checklist, alerts to supervisors about suspicious transactions.
Freedom Bank KazakhstanSpeech Analytics · Banking and fintech · 2025
call duration in the contact centre
From a pilot to a rollout across the contact centre, the chats and every branch of the bank; 95% recognition quality in remote channels.
Alfa-Bank JSC (Belarus)Speech Analytics · Banking and fintech · 2025
faster to shortlist properties
The bot understands “a two-bedroom in the centre under 12 million”, searches the live database and answers on the website and in Telegram; the sales team handles the difficult customers.
A large property development companyAI Agent Factory · Construction · 2025Client under NDA
more conversations scored
A quality index by checklist point, analysis of holds and negativity, personal dashboards for agents, customer ratings from chats.
FUN&SUNSpeech Analytics · Transport and aviation · 2025
faster handling of contacts
A language model and AI assistants for agents and quality controllers: contacts are handled 7 times faster and 46% of projects use AI.
Rostelecom Contact CentreAI Agent Factory · Telecom · 2025
the hotline’s result
The system recognises prohibited and improper phrases, warns about pressure on the customer and breaches of the rules, and identifies the customer by voice before the conversation starts.
Home Credit BankSpeech Analytics · Banking and fintech · 2021
instead of 7,000 hours
A multi-agent system read every entry, scored it against the criteria and passed the borderline cases to a person.
The organiser of a project competitionAI Agent Factory · 2025Client under NDA
instead of 43 to verify identity
Biometrics replaced the security questions: the customer simply talks and the agent sees “identity confirmed”.
A bank’s contact centreVoice Biometrics · Banking and fintech · 2025Client under NDA
per customer record in CRM
The agent puts the phone down and the record is already written: topic, resolution, next step. Half as many errors.
A contact centreAI Agent Factory · Contact centres · 2025Client under NDA
Some case studies are published without the company name: those projects are under NDA. The other clients agreed to be named.
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Send us a few recordings or describe the task. We will prepare a demo and show what the system finds.
