Every citizen’s enquiry is heard and logged
Enquiries taken in Uzbek and Russian, every one reviewed, and reporting without manual work.
A department’s hotline takes thousands of calls, and most of them are alike: where is my certificate, why was the payment delayed, where do I complain. Every conversation has to be logged, every caller answered according to the regulations, and the leadership needs to see what is happening across districts before it turns into a complaint higher up.
Speech AI does this from the first second of the call: it understands the state language and Russian, works out the topic and the region, prompts the agent with the clause of the regulations and logs the enquiry without any typing. All of it runs on the department’s own servers, without the internet and without external services.
One enquiry from the call to the summary
Six steps: from a call to the hotline to the summary on the manager’s desk the next morning.
- 0 s
A citizen calls the hotline
They speak Uzbek and switch into Russian — the system understands both.
«Hello, I have a question about my benefit: it has not arrived for the second month.»
Voice and Chat Bots - 6 s
The bot works out the topic and the region
The topic is payments, the region comes from the number and the district they mentioned. The call goes to the right unit with no transfers.
Voice and Chat Bots - 40 s
The agent gets a prompt from the regulations
While the citizen explains, the prompter shows the clause of the payment rules and the review deadlines.
AI Prompter - 4 min
The enquiry is logged automatically
Topic, district, substance, response deadline — the record is filled in from the transcript. The agent checks and confirms.
AI Agent Factory - End of day
The analytics sees a rise in one district
Enquiries about delayed payments in one district have tripled in a week — the system flags it itself.
Speech Analytics - Morning
The manager gets the summary
Topics, regions, trends — on one page, with no exports and no spreadsheets.
Speech Analytics
Minutes of sessions and meetings
A recording of a session becomes minutes: participants, agenda, decisions, assignments with owners and deadlines. The word-for-word transcript is attached.
The state language as the primary one, not as “one more”
The models are trained on Uzbek speech — on the phone, regional, switching into Russian mid-sentence. Latin and Cyrillic on the way in, Latin on the way out.
Hujjatlarni qayerga topshirish kerak?
UzbekHas my application been reviewed? There has been no answer for a month.
repeat enquiryWhere do I go about a subsidy?
RussianWhat the leadership sees
Topics
What people actually call about, rather than what the agent’s classifier says.
Regions
Where there are more enquiries than usual, and on what subject.
Trend
What is rising week on week — before it turns into a complaint higher up.
Questions from government bodies
Does the system meet information security requirements?
The system is deployed inside the department’s network with no external connections and is reviewed by your own security team. We will show the list of documents and the audit results at the meeting.
How does procurement through a tender work?
We will prepare the technical specification and the bill of requirements in your procurement format. We have experience of public procurement — we will go through the details at the meeting.
Do staff need training?
Agents have nothing new to learn: the prompts appear in the window they already use. Controllers and managers need one day on working with the reports, and support after that.
Let us discuss a pilot for your department
We will take one hotline and one region. We will deploy inside your network and show you the summary two weeks later.
