of outbound calls under control
Feedback to agents in real time instead of once a week; trainers work from real calls rather than blanket training.
Renaissance LifeSpeech Analytics · 2026
A claim filed in a single conversation
The customer explains in their own words — the assistant fills in the claim and verifies identity.
Before
КлиентI had an accident yesterday evening, the other driver admitted fault, I have the traffic police report.
- The customer dictates the circumstances, the agent keeps asking again
- The agent fills in a 24-field form by hand
- Security questions to verify identity
- The claim goes for review two days later
Duration15 min
Errors in the fields, repeat calls, an unhappy customer
After
КлиентI had an accident yesterday evening, the other driver admitted fault, I have the traffic police report.
- The customer explains in their own words, the assistant fills in the claim
- Biometrics recognised the customer by voice in 6 seconds
- The analytics noted: no contradictions in the account
- The claim was logged during the conversation
Duration4 min
The agent only checks and confirms
What gives a fraudster away in a conversation
The analytics listens not only to what was said but to how. Every sign is a signal on the file; the decision stays with a person.
Contradictions
The time, the place and the people involved do not match between the first call and the second.
Rehearsed phrases
The same wording word for word across different files — that is how people write to a template.
One voice, several files
Biometrics finds the same voice under different names in the archive of claims.
Reaction to follow-up questions
A pause and a change of story after a simple question about the details.
Policy sales under control and with a prompt
The analytics checks every conversation against the sales script, and the prompter supplies the terms and the exclusions while the customer is still asking.
- Whether the agent named the exclusions from cover
- Whether they offered the extended package
- Whether they handled the “too expensive” objection
- Whether they stated the payout terms and timescale
Renewals without calling round by hand
A month before expiry the bot calls the customer, reminds them about the policy, answers questions about the price and transfers only those who want to change the terms.
The bot calls and states the date and the amount
It answers questions about changes to the price
Difficult questions go to an agent together with the context
Still have questions?
Will the voice check put customers off?
They do not notice it: they simply talk. Consent to process biometric data is taken at the first contact, and we agree the wording with your lawyer.
How does the assistant fill in the claim if the customer gets muddled?
It fills in what it understood and highlights the empty fields for the agent. The agent asks the follow-up questions and confirms — the claim is still ready within the call, not two days later.
Does it work in Uzbek?
Yes, the assistant and the analytics understand Uzbek and Russian speech mixed together, and language does not matter to biometrics.
We will show it on your own claims calls
Send us ten recordings of claims. We will return the completed forms and the analytics’ flags.
