of cancelling patients retained
The manual scoring department was closed, every call is scored against a 30-point checklist, and cancellations turn into rescheduled appointments.
The Expert clinic networkSpeech Analytics · 2026
Booking a clinic appointment at nine in the evening
The bot books, reschedules and reminds while reception is closed.
Reception is closed — the bot takes the booking
Booking, rescheduling and reminders with no receptionist: in Uzbek and Russian, at any hour.
I would like to see a cardiologist, is tomorrow possible?
Tomorrow Dr Rustamova has 10:40 and 15:20 free. Which time suits you better?
10:40.
Booked: tomorrow, 10:40, room 12. I will send a reminder by SMS.
…
A day at the clinic
Four hours of an ordinary day and what the system does in each of them.
- 8:00
The bot calls the patients
It reminds them about today’s appointments and offers to reschedule if they cannot make it. Reception has not arrived yet.
ReminderToday 11:30 — Dr Karimova, GP, room 4Confirm · RescheduleVoice and Chat Bots - 11:00
The doctor dictates the ultrasound report
The terms are recognised correctly and the report appears in the clinical system with punctuation. Five minutes instead of fifteen.
Ultrasound reportLiver: smooth contours, size not enlarged.Gallbladder wall thickened, 4 mm.Meeting Minutes - 15:00
The manager looks at the complaints report
The analytics has collected every call of the week: what people complain about, where they waited a long time, who called back.
Complaints this weekWaiting at reception — 34%Appointment moved without notice — 21%Speech Analytics - 21:00
A patient books through the bot
Reception is closed but bookings keep coming in: the bot sees the free slots in the clinical system and confirms by SMS.
BookingDr Rustamova, cardiology, tomorrow 10:40Confirmed by SMSVoice and Chat Bots
The report dictated while the patient is still in the room
Ultrasound, MRI, CT — the doctor dictates and the text appears with the right terms and punctuation. The medical dictionary is built in, and Latin names and abbreviations do not turn to mush.
Dictation works in either language, and the report comes out in the language the clinic uses.
Example: an abdominal ultrasound report
Liver: smooth contours, size not enlarged, uniform echo structure.
Gallbladder: wall thickened to 4 mm, no calculi detected.
Pancreas: unremarkable.
Conclusion: signs of chronic cholecystitis.
Reception without a queue on the line
Booking and rescheduling
The bot sees the schedule in your clinical system, offers slots and confirms by SMS.
Reminders
A call the day before the appointment, by voice or in a messenger. Fewer no-shows.
Frequent questions
The address, how to prepare for tests, prices — with no receptionist, round the clock.
5–7 minper report instead of 10–15
up to −50%errors in appointment bookings
up to 60%of routine enquiries closed by the bot
What the analytics hears in a clinic’s calls
- Complaints and their causes — by topic, not by impression
- How long people waited for an answer and how many calls were abandoned
- Repeat calls about the same question
- Politeness at reception and whether the script was followed
It fits into your clinical system
The schedule, patient records and reports stay in your own system. We connect to it rather than replace it.
- Clinical information systems
- HL7 и FHIR
- REST API
- Reception telephony
Questions from clinics
What about medical confidentiality and data storage?
Call recordings and reports are stored inside the clinic’s network in the On-Premise version. In the cloud the data sits in a TIER III data centre, and personal data is masked in transcripts. We agree the wording of patient consent with your lawyer.
Which clinical systems are supported?
We connect over HL7, FHIR and REST API — which is how most modern clinical systems work. We will show the list of ready connectors at the meeting.
Does the system understand medical terms in Uzbek?
Yes. The medical dictionary is built in for both languages, and your clinic’s own terms and medicine names are added during setup.
We will show it on your reception’s calls
Send us a week of recordings and a few dictations from your doctors. We will return a complaints report and finished reports.
